Privacy Policy
Privacy Policy
Introduction
VCS Driver Training (“VCS”, “we”, “us”, or “our”) is committed to protecting and respecting your privacy.
This Privacy Policy explains how we collect, use, store and protect your personal data when you use our website, purchase our services or contact us.
This policy complies with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
Who We Are
VCS Driver Training operates as a driver training coordination service connecting customers with approved HGV training providers across the United Kingdom.
If you have any questions about this policy or how we handle your data, you may contact us directly through our website or customer support channels.
Personal Data We Collect
We may collect and process the following personal data:
- Full name
- Email address
- Telephone number
- Address and postcode
- Date of birth
- Driving licence information
- Payment information
- Training preferences and enquiry details
- IP address and website usage data
This data may be collected when you:
• complete a contact form
• purchase a training package
• request information
• communicate with our team
How We Use Your Data
Your personal data may be used for the following purposes:
- Processing your training booking
- Coordinating training with partner training providers
- Communicating with you about your course
- Processing payments
- Providing customer support
- Sending important service updates
- Improving our services and website functionality
We only use your data when there is a lawful basis under UK GDPR.
Legal Basis for Processing
We process personal data under the following lawful bases:
- Contract – to provide the services you purchase
- Legitimate interests – to operate and improve our business
- Legal obligations – to comply with regulatory requirements
- Consent – where required for marketing communications
Sharing Your Information
In order to deliver our services, we may share your personal information with:
- Approved HGV training providers
- DVSA (Driver and Vehicle Standards Agency) where necessary
- Finance providers if you choose a finance payment option
- Payment processing providers
- IT and website service providers
We only share the information necessary to deliver the service.
Data Storage and Security
We take appropriate technical and organisational measures to protect your personal data from loss, misuse or unauthorised access.
Your data is stored securely and access is restricted to authorised personnel only.
Data Retention
We retain personal data only for as long as necessary to fulfil the purposes for which it was collected.
This may include retaining records for legal, regulatory or accounting requirements.
Your Data Protection Rights
Under UK GDPR you have the following rights:
- The right to access your personal data
- The right to request correction of inaccurate data
- The right to request deletion of your data
- The right to restrict processing
- The right to data portability
- The right to object to processing
To exercise any of these rights, please contact us directly.
Cookies and Website Tracking
Our website may use cookies and similar technologies to improve user experience and analyse website traffic.
You can control or disable cookies through your browser settings.
Third Party Links
Our website may contain links to external websites. We are not responsible for the privacy practices of other websites and encourage users to review their privacy policies.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in legal requirements or our services.
The latest version will always be available on our website.
Contact Information
If you have any questions about this Privacy Policy or how we handle your personal data, you can contact VCS Driver Training through our official communication channels.
You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO) if you believe your data has been handled improperly.